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Privacy policy
How Hamilton Energy Services Ltd collects, uses and protects personal information when you contact us or use this website.
Who we are
Hamilton Energy Services Ltd ("we", "us" and "our") provides heating, plumbing, bathroom, boiler and renewable energy services across Central Scotland. We are registered in Scotland under company number SC879412.
You can contact us by email at info@hamiltonenergy.co.uk or by phone on 01786 595049 (landline) or 07436 890412 (mobile). Our registered office address is being updated and is not listed on this website at present.
If you contact us through WhatsApp, your message and contact details are also processed by WhatsApp/Meta under WhatsApp’s own terms and privacy policy.
What information we collect
When you contact us, request a quote or submit an enquiry, we may collect your name, phone number, email address, postcode or town, property type, the service you are interested in, timing, and the details you choose to include in your message.
If you send us photos, documents or other information by email, message or another route, we may also collect and use that information to understand the job and respond to you.
How we use your information
We use your information to respond to enquiries, provide quotes, arrange surveys or visits, carry out work you ask us to do, manage customer records, deal with follow-up questions, and meet legal, tax, safety and accounting requirements.
We do not sell your personal information.
Website enquiry forms
Our website enquiry form is processed by Web3Forms so that your enquiry can be sent to our business email inbox. Web3Forms acts as a form-processing provider for website submissions. If the form is not connected or cannot submit, the website may direct you to contact us by phone or email instead.
Our lawful bases
We usually process enquiry information because it is necessary to take steps at your request before entering into a contract, or because it is necessary to perform a contract with you. We may also process information to meet legal obligations, or where we have a legitimate interest in running and protecting our business, responding to customers and keeping appropriate records.
Where we rely on consent, such as for optional cookies or future optional marketing, you can withdraw that consent at any time.
Who we share information with
We may share information with trusted providers who help us run the business, such as website hosting, email, form processing, IT support, accounting and professional advisers. We may also share information with suppliers, subcontractors or certification bodies where this is needed to quote for or carry out work, and with regulators or authorities where the law requires it.
Some providers may process data outside the UK. Where that happens, we expect appropriate safeguards to be in place through the provider's terms, contracts or data protection arrangements.
How long we keep information
We keep enquiry information for up to 24 months where it does not become a job, unless we need to keep it longer because of a dispute, complaint or legal requirement. Customer, job, invoice, safety and accounting records may be kept for up to seven years, or longer where required for tax, warranty, insurance, safety or legal reasons.
Your rights
You have rights over your personal information, including the right to ask for a copy, ask us to correct it, ask us to delete it, object to certain uses, restrict certain processing, and complain to the Information Commissioner's Office. To exercise your rights, contact us using the details above.
You can find more information about your rights at ico.org.uk.
Cookies and analytics
Our website uses essential browser storage to remember your cookie choice. With your consent, we also use Google Analytics to understand how the site is used; these analytics cookies are only set if you accept cookies and are not set if you decline. Google acts as a processor for this analytics data, which may be processed outside the UK under Google's terms. We do not use advertising cookies. See our cookie policy for details.
Changes to this policy
We may update this privacy policy from time to time. The latest version will be published on this page.